Imagine the excitement of settling in to watch your favourite show on Apple TV, only to be greeted with the annoying message, “Video not available.” This error occurred last night when I turned on my TV to watch the Silo. Later, I learned this is the standard error many Apple TV owners often encounter. However, we did deep research and presented each reason and solution for the Apple TV video not available error.
Apple TV Video Not Available: Reasons And Solutions
Internet Connectivity Issues
Is Your Internet to Blame?
One of the primary reasons for the “video not available” error is unstable internet connectivity. It’s crucial to ensure your connection is stable and not blocking Apple’s servers or its content delivery network (CDN).
Solution:
Verify that your router isn’t blocking Apple’s servers or CDN.
Misconfigured DNS Settings
DNS Troubles
Misconfigured DNS settings can also lead to this error. Your Apple TV relies on DNS to find servers, and if it’s misconfigured, it can’t access the content.
Solution:
Double-check your DNS settings to ensure they are correctly configured.
Outdated Firmware
Firmware Woes
Outdated firmware can result in various issues, including freezing and the “video not available” error. Keeping your Apple TV’s firmware up to date is crucial.
Solution:
Update your Apple TV’s firmware to the latest version.
Expired Subscription
Subscription Status Matters
If you’re trying to watch content on Apple TV+ and encounter this error, your subscription may have expired. It’s vital to check your subscription status.
Solution:
Verify your subscription status in Account Settings > Subscriptions.
Multiple Apple IDs
ID Mix-Up
Sometimes, users inadvertently sign in with the wrong Apple ID or have multiple IDs, causing the “video not available” message.
Solution:
Ensure you’re signed in with the correct Apple ID.
Faulty Router or Internet
Roku Compatibility
Using the Apple TV app on Roku can sometimes trigger the “video not available” error. It may be due to issues with your router or internet connection.
Solution:
Check for router or internet issues, and consider troubleshooting or seeking professional help.
Cold Boot Your Device
Refreshing Your Device
A simple reset of the Apple TV+ app can often resolve this error. Try cold booting your device to give it a fresh start.
Solution:
Go to Settings > Reset Apple TV (under General) and follow the prompts.
Disable Data Analytics
Privacy Matters
Some users have reported that disabling data analytics in Settings > Privacy can help resolve the error. Protect your privacy and potentially fix the problem.
Solution:
Navigate to Settings > Privacy and disable data analytics.
Try a Different Device
Device Hopping
If you have access to Apple TV+ on multiple devices, try starting playback on a different one. If it works elsewhere, pause it, then return to the original device and try again.
Solution:
Experiment with different devices to see if the error persists.
Contact Apple Support
When All Else Fails
If none of the above solutions work, it might be time to seek help from the experts. Contact Apple support for further assistance in resolving the “video not available” error.
Wrapping Up
Once you have tried the above methods and solutions, you will get rid of the Apple TV videos, not available issue, and you can start watching the new series without any stoppage. Alongside the above methods, if you know any other working method to fix it, don’t bother to share it with us in the comment section.