Freezing the smartphone at the startup or sometimes while using the phone is kind of common problem. Whether you are using a premium smartphone or low-end device, there are always chances of getting it stuck. Apple’s latest iPhone X is no exception from it. Several users online are complaining that their iPhone X has got stuck and it won’t turn on. Instead of heading to the service store to solve this problem, you can try some troubleshooting methods by yourself.
So now, when you find your iPhone X not turning on or iPhone X stuck at the Apple logo then try some basic methods. iPhone X getting freeze or stuck at the screen is usually not a big issue, if it is happening by physical damage. So next time when your iPhone a frozen screen or it doesn’t respond to touch it, or it stuck while turning on, try some troubleshooting methods given in the article. These are common methods which could be tried before bringing your to the Apple Service and you can try these methods on iPhone X, iPhone XS, iPhone XS Max, iPhone XR, or older iPhone models. But the process may vary as physical buttons are located differently in every flagship. So learn here how to solve when iPhone X is not turning on.
How to fix iPhone X when it won’t turn on
As we said earlier, iPhone X not turning on is a common problem and can be solved if there isn’t physical damage or hardware issue. Sometimes some software issues may also bring such issue and that can be solved with PC or at Service Center but the first one should try these methods as they are just basic and normal and it won’t harm your iPhone. Once your iPhone is turned on then you can try some other troubleshooting.
1. Force restart your iPhone
You can force restart your iPhone X to turn on. Sometimes software crash can cause the problem and your iPhone XS won’t turn on. But you can see the black screen when you plug it to the charger. So if there isn’t an issue with software crashing then your iPhone X will turn on, solved. Try these methods when your iPhone XS/XS Max or iPhone XR is stuck at the black screen.
Note: With some changes in the physical keys of the iPhones X and later models, the Power button of the device is called a side button by Apple now. So don’t be confused as the side button and power button both are the same thing.
Follow the process given below to force restart your iPhone X:
Step 1 – First, press and release the Volume Up key and follow the same actions with Volume Down key.
Step 2 – Now, press and hold the Power Key (Side button) for 1-12 seconds until the Apple logo appears. Press the power key for a long time up to 25-30 seconds if the iPhone is stuck on black or blue screen because of iOS crashes.
This method would turn on any iPhone if there isn’t any hard problem. If force restart doesn’t solve the problem then try the next method,
2. Plug-in your iPhone X
If force restarting your iPhone X is not helpful then you can try this method of connecting your iPhone to the charger for at least an hour or more to solve the problem of battery drain on the device. We recommend you to use the genuine charging cable and plug. Some Apps use more battery of the device and it may drain the battery out so iPhone can take some more time to charge.
After plugging in your device, you shall see the charging screen with empty battery logo with red. If you don’t see such screen and you are shown cable sign then you should check if charging slot of the iPhone, USB cable, and power adaptor are working and there isn’t any connectivity issue. This method usually solves the problem when the iPhone will not turn on. We would suggest you have some patience and don’t peep in your iPhone every minute to check if it’s on or not.
If this method fails to start your iPhone X then we would recommend you to try the nest method suggested by Apple.
3. Solve the problem with iTunes when iPhone isn’t turning on
When both methods given above don’t prove helpful to turn on your iPhone when it is stuck at the startup or turning on at all, you should try plug in your device to the computer and troubleshoot for the problem with iTunes by entering into recovery mode. This method will fix the software crash. So, to try this method at your home you need to have a computer or laptop with iTunes installed on it. If you regularly use iTunes then you might have a backup of your iPhone on your PC if not then follow the process given below:
Step 1 – Open iTunes on your Windows or Mac system and connect your iPhone with the lightning cable.
Note: If iTunes recognizes your iPhone then click on the icon and then you can take backup and restore your iPhone X easily to solve the iOS software crash. If not, then follow the next steps.
Step 2 – Disconnect your iPhone from PC and reconnect it while pressing and holding the power key. You need to keep holding the Power Key until the recovery-mode screen appears.
Step 3 – Once the recovery-mode appears, you will get the restore and update option in the windows saying “There is a problem with the iPhone “iPhone” that requires to be updated or restored”. Choose Update and it will reinstall latest iOS version without deleting your iPhone.
Step 4 – Now iTunes will automatically download the iOS for your iPhone X. Your internet connection should be good and even if it takes over 15 minutes, iPhone X will exit recovery mode and you shall need to follow the process from Step 2.
These are some basic troubleshooting methods which will help you to fix the problem when your iPhone X is not turning or other iPhone stuck at startup. Even after trying all these methods, your iPhone X doesn’t turn on then there might be some other issue with your device and you need to take the device to the Apple Service Center or any other authorized Apple service provider. The common problems and issues with the iPhone or iOS can be solved with these methods so first, you should give them a try. If you have some feedback or suggestion then you can write to us through the comment box.