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AirTag Is Not Working on iPhone or iPad: Fails To Track Item

AirTag Is Not Working

For the last couple of years, people waited keenly to get Apple’s AirTag. But when they finally got their hands on it, the AirTag is not working properly, and AirTag fails to track the item. Don’t worry; we have rounded up some 10 solutions to fix AirTag finding or connectivity issue. 

According to many new AirTag users, they can find the AirTag attached stuff in the Find My app. They are not even sure what the issue with AirTag is. Since the product is new, many people are not fully aware that how to use it. 

How To Fix AirTag Not Working or Fails To Track Stuff

Before you start using AirTag, you must know things which are below:

  • Your iPhone or iPad must be running iOS 14.5 or iPadOS 14.5 or later.
  • Make sure that Bluetooth on your iPhone or iPad.
  • While connecting, your AirTag must be nearby.
  • Your Wifi or cellular connection must be stable.
  • You can activate Find My under Settings → your name at the top → Find My → Find My iPhone → enable Find My iPhone and Find My network.
  • You should enable Location Service under Settings → Privacy → Location Services → to enable Location Services and then tap System Services and make sure the switch for Find My iPhone is green.
  • For Precision Finding, go to Settings app → Privacy → Location Services → scroll down and tap Find My → turn on Precise Location.

Solution #1: Re-enable Bluetooth

If you face any problem in AirTag connectivity, the first thing you should do is disabling and enables Bluetooth on your iPhone. To do that, Go Settings app → PrivacyLocation Services → scroll down, and tap Find My → turn on Precise Location.

Solution #2: Check Compatibility 

AirTag only supports the U1 chip, which is situated in iPhone 11 and iPhone 12 models. So make sure that you are setting up AirTag with any iPhone 11 or 12 device.

Solution #3: Check For Latest Version

Apple added AirTag support with iOS 14.5 update. As this is the first time Apple introduced AirTag, it may have some problems with iOS 14.5. Hence, there is also iOS 14.5.1 update available. Therefore, you need to install the latest iOS 14.5.1 version on your iPhone or iPad to use AirTag properly. 

Solution #4: Check Internet Connection

Sometimes, an unstable internet connection can affect the connectivity of AirTag. For better connectivity and use of AirTag, you must have stable Wifi or cellular data. 

Solution #5: Restart Your Device

While connecting AirTag to iPhone or iPad again and again, you can restart your device if you still see the problem. To that, go to SettingsGeneralShut Down.

Solution #6: Remove The Case and Clean AirTag

Apple’s AirTags are splash, water, and dust-resistant (IP67), but they may also get connectivity problems. Hence, you can remove the case or strap and ensure that the surface is not covered with a case or any other stuff.

Solution #7: Re-connect AirTag

Even after connecting AirTag to iPhone, if you still cannot find AirTag properly, you can discontent and re-connect it. To do that, open Find My > Items > AirTag > Remove Item > Remove. Now connect it again.

Solution #8: Re-insert AirTag Battery 

As the AirTag has a user-replaceable CR2032 coin cell battery, you can remove the battery and insert it again to fix the issue. Below are some steps to remove and re-insert AirTag battery:

  • First of all, Press down the AirTag’s back stainless steel cover.
  • While pushing down, rotate it counterclockwise (right to left) until it stops rotating further.
  • Now, pull the back cover and take out the battery.
  • While reinserting, make sure the positive (+) side is up.
  • Press down the battery until you hear a sound that confirms the battery is placed correctly.
  • Now, put the cover back and rotate it clockwise (left to right) to secure it.

Solution #9: Reset AirTag

If nothing works, you can also try to reset your new AirTag to fix the issue. We have already covered the guide to resetting AirTag in our previous post you can check.

Solution #10: Reset Network Settings

After trying all the above nine solutions, if you cannot fix the AirTag connectivity problem, you can reset your iPhone’s network settings under Settings > General > Reset > Reset Network Settings.

The Conclusion 

I hope that the above ten workarounds helped you to make AirTag connectivity work properly. If you know any other working solution, please do share with us through the comment box.

About the author



He is a senior writer at consideringapple.com. Gustavo has good knowledge about the online world (especially digital marketing) and loves to share ideas with visitors. He has a good experience of writing about Apple since he used every Apple products like iPhone, Apple TV, Apple Watch, Mac, etc.

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