HBO, known for its high-quality content, has continued to grow in the last few years and will continue to do so as they enter the streaming market. With HBO Max, it has been forced to re-imagine its service in order to meet the demands of a new audience. But similar to other streaming services, iPhone users may face issues regarding streaming or slowed connection while binging the latest movies and series on HBO Max. If you have a question, “why is HBO Max not working on my phone?” you will find answers here.
Can’t Get HBO Max Working?
It is hard to find the exact problem that might be causing HBO Max to not work properly. However, there are certain troubleshooting that you can try to resolve the issue on your iPhone. This blog has offered some basic but helpful troubleshooting when HBO Max is not working on your iPhone.
Note: If you face an HBO Max download error on your iPhone, you should reinstall the app from App Store.
Recent Issue: HBO Max Play Button Missing
Some HBO Max subscribers have complained that their play button for the app has disappeared. Well, this issue was not noticed by any iPhone users, and most of the users had this problem on TV. Restarting or reinstalling the HBO Max app for TV can solve the issue.
Here’s how to troubleshoot HBO Max not working on iPhones
Check If HBO Max Is Down Today
The biggest thing to remember here is that HBO Max is a streaming service, and like any other streaming service, it can’t operate at 100% all of the time. If you’re experiencing network connectivity issues, HBO Max later states in the article that one of the first things to try would be to check if the service is not under maintenance.
Restarting HBO Max is a waste of time when the service is offline. However, keep in mind that it occurs very rarely. The easiest way to make sure HBO Max is online is by checking downdetector.com. And simpler way to check the same is to search on Google.
Update the App
If you are one of those lazy guys who don’t care to update applications on your device, you may face problems using a particular app. Since updates on iPhone are very common and frequent phenomena, you should check if a new update for HBO Max is available.
Developers provide new updates to fix various bugs, so make sure you are up to date with the latest app versions.
Sign Out and Relaunch the HBO Max App or Restart iPhone
Many times, restarting an application may solve minor issues. Thus, the first thing you can try when HBO Max is not working properly is to close the application and relaunch it again. Don’t forget to sign out. This will clear saved data to your account, and then relaunching the application can solve the issue on its own. This is a no-brainer, so you may not need instruction on how to restart an application on iPhone.
Nonetheless, if the problem remains persistent, you should restart the device. Most of the time, restarting your iPhone can solve most of the problems pertaining to software.
Confirm your Wi-Fi Connection Is Working Properly
If you’re experiencing issues with streaming from HBO Max, it might be due to your own Wi-Fi signal being too weak. Make sure there is more than one signal strength symbol on your iPhone – if there isn’t, make sure you have a strong connection. Thus, make sure your device shows all the bars to confirm a strong internet connection.
There are lots of ways to test your internet connection. One of the common methods is to check the speed on your other devices, such as iPad or Mac. If you face no issue on other devices, delete the saved Wi-Fi connection and reconnect it. If a problem with a connection is also seen on other devices, you can reboot the modem or Wi-Fi router.
Turn them off and wait for one-two minute. Restart them and check if the internet issue is solved. If you still face the problem regarding the Wi-Fi connection, there might be a problem with your internet service provider, so you can contact them.
Clear Cache of HBO Max on iPhone
When you have tried playing HBO Max app on your iPad or other phone but not on your iPhone, even when it has a strong Wi-Fi connection, then there might be an issue in the application. You can relaunch the app or restart the phone. However, if the problem with HBO Max still persists, you should try clearing the cache.
Many users don’t know how to clear the cache on the iPhone; you can read our guide –
The shortcut and simplest way to clear the cache of an application on the iPhone is to delete the application and reinstall it.
This is the best method if there is no data saved on the application. This process will delete videos downloaded for offline streaming.
Update Your iPhone OS
This can cause problems very rarely. Not updating your iPhone may not cause a problem all the time. However, if an updated version of an application is designed according to the latest iOS version, you may face playing movies or TV series on HBO Max.
Thus, it is recommended to update your iPhone. Keep in mind that you will need a solid Wi-Fi connection for a software update since these updates are huge in size, and they can’t be done on the mobile network.