In terms of privacy and security, iPhone users can feel at ease. The manufacturer makes sure that the data of each user is securely protected. You can see that the system asks what data applications can use and what not when you use different applications.
The same goes for saving passwords. Your smartphone offers to use the manager of all passwords for convenience. In addition, in the event of data compromise, the smartphone informs the user that a certain password needs to be changed.
However, in some cases, such as with calls, the iPhone becomes an overly complex smartphone. If you’ve ever wanted to record your conversation with your colleague, customer, or your family and friends, you may find it impossible to do so.
Even if you try to use the Voice Memos that is preinstalled on your gadget, during a call you will see a notification that it is impossible to make a recording during a call. For many users, especially professionals who use the iPhone for work, this becomes a serious challenge.
However, there is a solution to any problem. Even in the case of recording conversations on Apple’s smartphone, you can use several smart solutions. We will talk about the cases in which it is beneficial to record telephone conversations, as well as give options for how you can do this.
Top ways to record phone conversations
Mighty Call
There are many third-party programs and applications that you can use. Many of them allow users to make recordings, but this does not happen automatically. If you do not want to take additional steps before starting a conversation with your interlocutors, you should use MightyCall. It is one of the best tools to help you record conversations automatically.
Here is how you can do it:
- You need to enter information about which phone number you will use on the web portal;
- Set up automatic record keeping, which you may switch off at any moment;
- Install an app that you don’t have to pay for on your smartphone.
After setting all the necessary parameters, you can start calling and everything will be recorded. If at some point you don’t need auto-configuration for recording, then you should also go to the web portal and disable this feature.
Advantages
- Appealing user interface;
- Automatic recording of all conversations, including outgoing and incoming calls;
- Lots of customization options that can be done using the app;
- During calls, your interlocutor will be informed that the conversation will be recorded, so you will not run into legal issues.
Disadvantages
- Some settings can only be changed in the web portal;
- You have to pay to use the program, but not for the application.
Google Voice
The list of tools that allow you to automatically record each call is too small. However, many will find Google Voice useful as users don’t have to pay anything. To start using the features of this application, you need to do the following:
- Use the application store to find this app and install it on your smartphone;
- Launch the tool and open your account. If you don’t have an account, then create it;
- Connect your cell number to the account you are using;
- Enter the verification code to complete the process of adding your phone number;
- Open the menu of all settings and go to the settings related to calls;
- Turn on the option to record phone conversations when other users call you.
Even though this service is free, its features may not be enough for some users. Each time you want to start recording, you will need to press the number four to start recording. Likewise, you can disable this feature at any time.
Advantages
- No expenses;
- High-quality recorded dialogues during a telephone conversation.
Disadvantages
- It is not possible to start recordings automatically;
- There is no function to record conversations when you call other people;
- Doesn’t work without an Internet connection.
TapeACall
Although TapeACall does not offer users free access to all the features, this application offers users a seven-day trial. This tool has long been appreciated by Apple smartphone users as it can be used by people from more than fifty countries.
Here’s what you need to do to start recording:
- Find the application and install it on your smartphone;
- Find the button that starts recording;
- Manually enter the number of the contact you want to call or open the list of all your contacts to find the right one;
- After your interlocutor answers the call, you need to connect to the server that will start the recording. To do this, you need to click on the button to merge the calls.
After you talk with your interlocutor, you don’t need to end the recording as this app will do it automatically. All your files will be stored in the storage of your smartphone and you can easily find them.
Advantages
- No internet is required to use the app;
- Convenient and pleasant application design;
- The app is available in over fifty countries around the world.
Disadvantages
- Your conversations will be recorded by creating a conference with the server;
- If you want to record when other people call you, then after you pick up the phone, you need to open the application and press the button to record.
What are the benefits of cell records?
When we talk about everyday life, recording telephone conversations can be very useful. For example, you need to remember everything that your interlocutor is trying to tell you, but you cannot write down the necessary information, because there is no piece of paper and a pen nearby.
If for ordinary users the inability to save a telephone conversation for later listening may not seem like such a problem, then for businesses it becomes a challenge. This is why in business, recording telephone conversations is a particularly desirable feature:
Monitoring staff and interactions with clients
You most certainly have a significant number of personnel who interact with clients on a regular schedule, identify their problems, and address them. Even though your employees may follow scripts or a set strategy on how to communicate and how not to, you cannot be sure that all your support or call center professionals adhere to the established rules.
You cannot physically monitor how all your employees communicate all the time. However, sometimes it can be useful to take a few phone calls and analyze how your specialists communicate with clients.
Quick resolution of conflict situations
Maintaining a high-quality customer experience is a priority for all businesses today. However, no one is immune from conflict situations that may arise between your buyers and your specialists.
A recorded telephone conversation will help you analyze and identify when something went wrong. This may be a mistake both on the part of your employees, and the inappropriate behavior of your client, since not all clients are always in a good mood. After analyzing a specific conflict situation, you can create new training materials that will help your employees avoid similar situations in the future.
Effective training of new employees
Sometimes it is easier to show how something should be done than to describe it. When you’re working with new hires and a sales or support team, nothing gets them up and running faster than the showcase conversations that have already taken place.
You can save such recordings to train new employees and show them how to communicate with users and how not to. That way, they will always have an example of what to strive for.
Analysis of the main audience and identification of needs
By recording conversations on your smartphone, you may right away acquire data on what your intended market is and what demands your consumers have. This is far more successful than having individuals fill out questionnaires and other forms.
In addition, you can collect feedback on the work of your company. You can hear what customers think about your brand, the products you sell, what suits customers and what doesn’t. This way, you’ll always have up-to-date data on what your business is doing well and what needs to be improved.
Process improvements
By getting data from conversations with your buyers, you will be much faster about what they like and what leaves much to be desired. From the outside, it may seem to you that you have a successful business, especially when your business has been operating for many years. However, it is useful for you to keep recorded phone conversations to understand how relevant what you are selling and offering to your customers.
By receiving feedback, you can accumulate information about where your business or some of your company’s activities need improvement. You will be able to start processing the received information and suggest ways to improve it.
Make the most of your phone conversations on your iPhone
Recording telephone conversations in some cases becomes a necessity, especially when we talk about the work of businesses. However, in everyday life, it is also useful and convenient. Even though the iPhone is privacy-conscious and doesn’t allow you to record all conversations with pre-installed tools, you can find services that will allow you to do this. You can use a service that will help you automatically record all conversations, as well as the services that you need to run to save a conversation record.