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How To Fix Facetime Not Working on iPhone 13?

Facetime Not Working on iPhone 13

Are you one of the iPhone 13 users who recently encountered issues with Facetime? If so, you’re not alone. Many users have reported that Facetime is not working properly on their new device. One such incident involved a user who was unable to connect with their loved ones via Facetime despite having a stable internet connection. Frustrated and unsure of what to do, they turned to online forums for answers. In this article, we’ll discuss some of the potential reasons why Facetime may not be working on your iPhone 13 and offer some solutions to help you get back to video calling with ease.

Why is Facetime not Working on iPhone 13?

Before we get into the different fixes for Facetime not working, you must focus on finding out the issues first.

Technically, the list of errors includes:

  • Facetime is unavailable on iPhone 13
  • Facetime not connecting on iPhone 13
  • Facetime is lagging or is frozen on iPhone 13
  • Facetime not working on iPhone 13

In most cases, the issue is due to network incompatibility. Sometimes, it could be a problem due to the servers as well.

How to Fix Facetime Not Working on iPhone 13?

Once you identify the issue that’s preventing your Facetime feature from working seamlessly on your iPhone 13, implementing the fix is fairly simple. There’s not much you have to do but follow the steps as mentioned.

1.      Restart your iPhone 13

If the issue is due to a temporary software bug, the easiest way to fix that is by restarting your iPhone. It shouldn’t take more than a few minutes.

For iPhone 13, you need to follow the steps to restart the device:

  • Press on the Volume up button and quickly release it
  • Press on the Volume down button and quickly release that too
  • Press and hold down the side button until the Apple logo appears on the screen
  • Click on the slider to turn off the iPhone and then restart it.

Restarting the iPhone 13 works as a soft reboot, which fixes the bugs and enables you to use Facetime as normal again.

2.      Check your wifi connection

As we mentioned before, in some cases, the reason why you aren’t able to use Facetime is due to a temporary network issue. It is fairly common.

What we’d recommend you do is check the Wi-Fi connection or the cellular network you are connected to. If you find the network wobbly and unstable, it is better to disconnect and then reconnect to the internet to see if that helps restore the functions of Facetime.

3.      Check Facetime settings

Sometimes, if Facetime isn’t enabled in your iPhone settings, it won’t function as normal and you are more likely going to notice issues with the feature. What we’d recommend you do in that case is head over and check the settings.

Here’s what to do:

  • Open your Settings app
  • Click on Facetime
  • Check whether Facetime’s toggle is enabled. If not, enable it.

Also, under Facetime, ensure that you have the correct Apple ID and phone number ticked off in the respective spots.

4.      Sign out and sign in

One of the reasons why your Facetime is malfunctioning in your iPhone 13 is due to a temporary glitch in the Facetime feature. What you can do is sign out and then sign in again to fix the bug issue or the glitch.

Here’s what you need to do:

  • Open your iPhone Settings
  • Click on Facetime
  • Click on your Apple ID
  • Tap on Sign out
  • Next, tap on “Use your Apple ID for Facetime”
  • Sign in using your Apple ID credentials

And, that’s it. Test out Facetime once again and see if that helped in fixing the issue you were experiencing in the first place.

5.      Check for iOS updates

Sometimes, if your iPhone 13 isn’t updated to the latest iOS version, that could be a reason why your Facetime is malfunctioning.

Remember that software updates are predominantly introduced to fix bug issues, software glitches, and security threats. So, if you haven’t updated to the latest version, there could be prevalent software issues that could be contributing to the Facetime app malfunctioning.

You can check for Software updates by Settings > System Preferences > Software Update.

6.      Check the availability

Despite being an exclusive iPhone feature, Facetime isn’t available in all countries across the world. We’d recommend heading over to Apple’s official website to check whether or not Facetime is available in the country you are in.

If you find that Facetime isn’t available, you can either go for alternative video calling apps or features or end up using a VPN to bypass the restriction.

7.      Check the date and time

This might seem very trivial and insignificant but the date and time in your iPhone 13 matters. It can determine whether or not your Facetime will work as normal.

Ideally, we’d recommend that your iPhone’s date and time be set to automatic so you don’t have to fix them manually each time something goes wrong.

Here’s what you can follow: Settings > General > Date and Time > Set Automatically (toggle on).

8.      Could be a Server Issue

If you have tried all the above-mentioned fixes and nothing is working out, the last explanation is that it could be a server issue. Sometimes, Apple has its servers down to fix service or a feature, which could be one of the reasons why you aren’t able to access Facetime at that moment.

You can check the same on Apple’s System Status page and see if it is an issue with the server or not. If it is, you’d have to wait until Apple’s servers are back to normal.


Facetime is a very important feature of iPhone 13. So, it not working suddenly can trigger the users and cause panic. If you are experiencing issues with your device’s Facetime and have been wondering how to fix it, we hope this article gives you all the tricks and tips you can follow to fix the problem in no time at all.

About the author


Vineet Maheshwari

Vineet Maheshwari is a passionate blogger and relationship oriented digital marketing consultant with over 10 years of experience in SEO, PPC management, web analytics, domain investing, affiliate marketing and digital strategy. He has helped high tech brands connect with customers in an engaging manner, thereby ensuring that high quality leads are generated over time.

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